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T8632 - Systems Analyst in Houston, TX at Search Services

Date Posted: 8/10/2018

Job Snapshot

Job Description

The Sr. Analyst – Corporate Systems (“Analyst”) is skilled in the management and support of one or more applications and provides support services to business users. The Analyst is responsible for maintaining and monitoring the application(s) environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role, it will require the use of some development/programmer competencies to complete work efforts.

Minimum Essential Qualifications

  • Monitor incoming service requests and incidents for assigned application(s)
  • Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
  • Work directly with users to identify and resolve issues adversely impacting business processes
  • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
  • Identify solution alternatives to address issues raised throughout service request or incident lifecycle
  • Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
  • Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
  • Complete high-level designs and associated estimates to meet defined requirements
  • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
  • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
  • Develop documentation and provide training to users as appropriate
  • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
  • Provide input to IT Project Management Office to support clear and concise requirements definitions
  • Assist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutions
  • Informally mentor less experienced team members on an as needed basis 
  • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
  • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
  • Regular and reliable attendance is required


Preferred Qualifications
Education & License: 

  • Minimum Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field


Experience: 

  • Experience with developing solutions in different applications
  • 3-5 years of experience supporting business applications
  • 3-5 years of experience report writing
  • 2-4 years of experience in application development or a programming language
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures


Skills/Competencies:

  • Interpersonal communication skills are required in order to interface with all affected teams, personnel, and vendors
  • An organized and detail-oriented self-starter with a strong work ethic
  • Ability to work self-sufficiently given direction and resources
  • Well-grounded, preferring to work in a collegial and team environment
  • Ability to think critically, solve problems independently and exercise excellent judgment and common sense
  • Intermediate computer skills (Proficiency in MS Office Suite to include Word, Excel, PowerPoint and Outlook)
  • Strong systems aptitude and process orientation – ability to learn a variety of systems (e.g., Intellum LMS, Business Objects, Pluralsight, SSRS, SSIS, Papercut, HP Capture and Route, SharePoint, and Dell Boomi. 
  • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
  • Familiarity with Sarbanes and Oxley IT Change management controls
  • Experience delivering solutions that align with business strategies
  • Experience troubleshooting complicated issues across multiple systems and driving to solutions
  • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
  • Experience providing technical solutions to non-technical individuals
  • Willingness to travel to company locations (up to 5%)
  • Regular and reliable attendance


Preferred Qualifications

  • ITIL v3 Foundations certified
  • Familiarity with Waterfall and Agile development methodologies 
  • Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
  • Familiarity with data integration and data transformations solutions such as SQL Server Integration Services (SSIS)
  • Familiarity with reporting services or technologies such as SQL Server Reporting Services (SSRS)