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T8018 - HR Applications Analyst in Houston, TX at Search Services

Date Posted: 8/10/2018

Job Snapshot

Job Description

A large Houston based company is seeking to add a Lead Analyst to join an existing team and responsible for supporting their HRIS suite.

Job Responsibilities

  • Maintain end-to-end understanding of functional aspects of application and associated business processes
    • Provide functional and/or technical direction/assistance for assigned applications
    • Monitor incoming service requests and incidents for assigned application(s)
    • Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
    • Work directly with users to identify and resolve issues adversely impacting business processes
    • Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
    • Identify solution alternatives to address issues raised throughout service request or incident lifecycle
    • Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
    • Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
    • Complete high-level designs and associated estimates to meet defined requirements
    • Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
    • Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
    • Develop documentation and provide training to users as appropriate
    • Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
    • Provide input to IT Project Management Office to support clear and concise requirements definitions
    • Assist team members handling major incidents for assigned applications; identify the root cause and short or long-term solutions
    • Informally mentor less experienced team members on an as needed basis
    • Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
    • Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction

Minimum Essential Qualifications

  • Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field
    • 5-8 years of experience supporting HRIS applications
    • 3-5 years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)
    • 2+ years of experience in application development or a programming language
    • Familiarity with any of the HRIS products like Workday, SAP HCM, Oracle Fusion HCM, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, Sumtotal, SilkRoad
    • Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
    • Familiarity with Sarbanes and Oxley IT Change management controls
    • Strong written and verbal communication skills with an aptitude for problem solving
    • Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
    • Experience delivering solutions that align with business strategies
    • Experience troubleshooting complicated issues across multiple systems and driving to solutions
    • Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
    • Experience providing technical solutions to non-technical individuals
    • Demonstrated team building skills
    • Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
  • Willingness to travel to company locations (up to 5%)

Preferred Qualifications

  • ITIL v3 Foundations certified
    • Familiarity with Waterfall and Agile development methodologies
    • Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)