This site uses cookies. To find out more, see our Cookies Policy

Sr. Support Analyst in Corpus Christi, TX at Search Services

Date Posted: 5/4/2018

Job Snapshot

Job Description

  • Evaluate business problems, identify and specify the application and/or system requirements, evaluate vendor packages in relation to needs, implement required software and hardware
  • Participate in the evaluation of new end user computing packages and equipment, implement and test prototypes, and assures consistency with standards
  • Perform related duties as assigned or requested
  • Assist with projects, events and initiatives
  • Propose and assist in implementing solutions to technology challenges and/or processes to improve efficiencies
  • Assist with network monitoring, maintenance, and internal server backup management
  • Attends appropriate training necessary to keep abreast of core applications
  • Escalate complex IT issues to the appropriate department or management for analysis and resolution
  • Support audio/visual needs where needed, including video conferencing solutions
  • Provide after-hours support on a rotating schedule as needed

Required qualifications include:

  • Bachelor’s degree (Information Technology oriented preferred) or at least six years of experience providing direct support to customers in the areas of software, hardware and networking technologies
  • Working knowledge of networking, IT hardware, Microsoft Windows operating system, Microsoft Active Directory, Microsoft Office, Microsoft Exchange, Citrix, and Microsoft Remote Desktop Services, Mac OSX
  • Demonstrates a clear priority on customer service and achieving quality results in a timely manner
  • Ability to independently identify and assess IT needs and recommend approaches to address
  • Ability to work cooperatively within the team structure
  • Solid written and communication skills including proficiency with Microsoft office products such as Excel, PowerPoint, and Word
  • Ability to prioritize diverse support requests and work under strict deadlines in a fast-paced environment