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IT Support Technician (1715) in Houston, TX at Search Services

Date Posted: 11/26/2018

Job Snapshot

Job Description

SUMMARY: A large Healthcare organization is seeking an experienced IT Support tech to join their team for a 9 month project with a strong option to be extended.

RESPONSIBILITIES: 

Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use

Assists customers and customer departments’ support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments. Identifies problems, applies optimum solutions and communicates the resolutions. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.

REQUIREMENTS: 

- High School diploma

- Experience resolving hardware, software, and operating system issues

- Hands on experience with desktop, mobile computing, and network IT issue resolution

- Experience working in an enviornment with incident tracking adn escalation