This site uses cookies. To find out more, see our Cookies Policy

IT desktop Support Technician - 1568 (3 roles) in Houston, TX at Search Services

Date Posted: 9/20/2018

Job Snapshot

Job Description

SUMMARY: A large Houston healthcare organization is seeking multiple experienced IT Support Technicians to join their team for a 6 month project with the potential to be extended.

RESPONSIBILITIES: 

Assists customers and customer departments’ support personnel in resolving complex hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments. Identifies problems, applies optimum solutions and communicates the resolutions. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments. Provides on-the-job training to co-workers in the handling of routine requests and coordination duties. Performs refresh functions.

REQUIREMENTS: 

EDUCATION REQUIRED 

Bachelor's degree 

EXPERIENCE REQUIRED 

- Two years of experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation. May substitute required education degree with additional years of equivalent experience on a one to one basis or completed years of college on a one to one basis.

- Prefer candidates with cloud storage or Box.com

- Must have help desk experience - min 2 yrs (phone support) Excellent customer service skills Day shift 8-5 Mon-Fri