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Desktop Administrator in Houston, TX at Search Services

Date Posted: 7/5/2018

Job Snapshot

Job Description


We have an exciting opportunity for a highly motivated and experienced Desktop Services Technician to administer/manage the systems used to manage and support the end user devices and will report to the Manager, Desktop Services.


Design, Create, Test, and Maintain internal Windows Client Imaging infrastructure

Apple Device Management / Support – OS X, iOS

Network Printer support including Print Servers / queues

Enterprise level Antivirus administration / Support

Ivanti/Landesk Administration

Administering VMWare virtual desktop environment

Creating and utilizing Powershell or VB scripts

Application Packaging and distribution using Landesk

Patch Management of Windows and MAC OS via Ivanti/Landesk

Mobile Iron Administrator for Mobile Device Management

Google Chromebook Administration

Assist Desktop Support team with troubleshooting and resolving hardware and software incidents

Work closely with the IT Help Desk and other IT departments to ensure an efficient and effective support process.

Assist in the development, documentation and communication of better practices and procedures and techniques to ensure that the team is providing the best possible service to our customers.

Interact professionally with clients exhibiting strong customer service skills.

Install and configure new PC hardware and software.

Perform computer wired and wireless network troubleshooting.

Coordinate warranty service where applicable.

Provide on the job training for less experienced technicians.

Provide timely project updates and status reports.

Maintain a high level of proficiency in using helpdesk systems and tools.

Track and maintain IT asset equipment inventories.

Tests new hardware and software.

Instruct clients in the basic use of approved hardware/software.

Other duties as assigned.         


Minimum Education: High School diploma or GED; Associate or Bachelor degree, a plus. 

Experience with developing, deploying and managing Windows images in a large environment

Experience with enterprise patch management using SCCM or Ivanti/Landesk

Experience packaging software applications for distribution, required.

Windows Scripting knowledge, preferred.

Mobile Iron or other MDM knowledge, preferred.

Two years’ experience in a desktop service role, required.

MCP or equivalent knowledge of the MS Win7 and Win10 operating systems, required.

MCP or equivalent knowledge of the MS Office suite (Outlook, Word, Excel, etc.), required.

Working knowledge of Active Directory administration and policy management.

Strong customer service skills and adapt to servicing a varied customer base.

Strong drive and work ethic to complete tasks and projects in a timely manner.

Ability to understand global concepts or to see the “bigger picture” and recommend solutions accordingly.

Working knowledge of major manufacture hardware systems such as Dell or Lenovo.

Able to communicate effectively (written and oral) with team members and management.

Ability to work with minimum supervision or independently.