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Customer Care Representatives in Houston, TX at Search Services

Date Posted: 7/13/2018

Job Snapshot

Job Description

Our growing SW area retail client is seeking Customer Care Representatives to support a new campaign for their customer service department. The scope of the role is to support inbound phone calls regarding customer accounts and offer solutions while providing excellent customer service. 


  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers


  • High school diploma/GED required (Associate degree in a business related field preferred)
  • 2+yrs customer service experience in a call center environment
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays and weekends
  • Excellent verbal and written communication skills
  • Bilingual skills a huge plus

Job Requirements

Customer Service