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Customer Care Representative in Houston, TX at Search Services

Date Posted: 3/2/2018

Job Snapshot

Job Description

Our west Houston client is seeking a great Customer Care Representative.

Job Duties

Attend and register customer orders.
Manage and follow up on customer inquiries and commitments. 
Obtain the necessary internal and external information to fulfill customer needs.
Responsible for coordinating with in-region staff and dispatching for customer inquiries.
Detect customer needs in order to give the optimum product for customer needs.
Review and take into account any credit or special situations.
Communicate every commitment in an effective way to the customer.
Receive and document every inquiry, suggestion or complaint that filters into the service center.
Allocate the necessary resources in order to fulfill customer needs.
Communicate to customer any marketing effort or surveys.


Communicates clearly and professionally, both verbally and in writing 
Possesses great listening and problem solving skills 
Ability to deal with conflict while maintaining composure and professionalism 
Ability to manage multiple tasks at one time 
Comfortable with change in a highly dynamic environment 
Possesses a sense of urgency, initiative, and good attention to detail 
Ability to work well with a team as well as independently 
Comfortable communicating to a group 
Open to constructive feedback from peers as well as supervisors 
Professional, polished, and friendly demeanor 
Ability to travel, possibly one week per year 
Ability to work various shifts including nights and/or weekends where necessary 
Capable of working in an open concept office environment