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Application Support Analyst in Houston, TX at Search Services

Date Posted: 5/4/2018

Job Snapshot

Job Description

Position Summary:  Provides support to internal end users of proprietary and enterprise applications by performing the listed functions and responsibilities.


  • Provide assistance to users of applications by responding to inquiries regarding errors, problems, or requests
  • Identifies, researches, and resolves technical problems
  • Uses the IT Service Management system to review and respond to requests for support
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors
  • Authors and edits documentation and procedures in the IT Knowledgebase
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Performs maintenance of existing custom software, including end-user support
  • Monitors performance of applications after implementation
  • Able to communicate status and issues to upper management
  • Applies basic knowledge of company’s core technologies to achieve the listed duties
  • Creates test transactions and runs tests to find errors and confirms that the program meets specifications 
  • Analyzes codes to find causes of errors and revises programs
  • Consults with internal users to prototype, refine, test, and debug programs
  • Creates documentation to describe program development, logic, coding, testing, changes and corrections
  • Analyzes, installs, and tests upgrades of externally developed application programs

Qualifications required:

  • Bachelor’s degree, or one year of related job experience supporting software applications, or an associate’s degree with six (6) months of related experience
  • Exposure to software and hardware design principles
  • Experience working in a software development capacity
  • Exposure to programming technologies such as PHP, MySQL, Relational Database Design, and Linux OS
  • Experience working with LAMP    
  • Python and Perl knowledge is a plus 
  • Experience with HTML, CSS, jQuery, JavaScript, AJAX, json, and using API's with 3rd party services