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System Engineer - Tier II at Search Services

System Engineer - Tier II

Search Services Houston, TX Full-Time
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An established 30 year old yet growing $150M+ technology company, with 200 employees in multiple states, based in Houston, is seeking a senior-level Data Center engineer in their Network Operations Center (NOC) in Houston, TX.  This is a tier 2 level resource with specialized knowledge and experience in virtualization, enterprise storage systems, replication technologies and DR architectures, storage and backup, networking and telecommunications. This position will work closely with our team of senior engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment. This person will also assist in supporting the Windows server environment and other server / storage infrastructure projects will be assigned as needed.

 Technical Requirements:

? Ability to support, design, deploy, and manage on premise Exchange 2013 and newer

? Ability to migrate on premise Exchange environments to Office 365

? Ability to support and manage Office 365 users & Hybrid Exchange Server Configuration

? Ability to support and manage Skype for Business 2013 and newer

? Ability to support, design, deploy, and manage OneDrive for Business and SharePoint Environments

? Ability to support and manage IronPort ESA & Mimecast

? Ability to support and manage Active Directory 2012 and newer

? Ability to support and manage key services including but not limited to DNS, DHCP, File Services

? Ability to support, design, manage, and deploy Azure Solutions and Services

? Demonstrated knowledge in the support of servers and operating systems Windows 2008 – Windows 2012 R2 and above

? Understanding of Veeam or other Backup and Replication technologies

? Understanding of networking (IP, DHCP, DNS, data center switching)

? Working knowledge or Windows PowerShell scripting experience

? Knowledge of Connectwise Control, Automate and Manage is a plus

? Knowledge of Monitoring and Management Platforms is a plus

? Demonstrated knowledge of VMware (vCenter, ESXi, and Horizon View) is a plus

? Understanding of enterprise storage systems is a plus


? 4+ years in-depth experience maintaining and supporting technology solutions that utilize technical skills described above

? 4+ years in-depth experience supporting and troubleshooting a multi-server windows Domain network environment

? Experience working directly with technical engineers and practice managers as well as nontechnical end users

Performance Abilities:

? Handles escalations from Tier 1.

? Must be available onsite during normal business hours.

? Must be available to be on-call for remote support escalations.

? Follow standards. Update and provide documentation of current and new processes which adhere to best practices

? Document technical problems, resolutions, and processes for assigned tasks and projects

? Follow policies and procedures for change and incident management

? Professional demeanor

? Relentless focus in delighting customers, treating colleagues regardless of position with utmost respect

? Provide updates to all teams and track activity in company CRM solution.

? Able to interact confidently with C-level executives at Client Site.

? Organized, able to manage and complete multiple projects simultaneously

? Detail Oriented, able to apply consistency throughout the work product

? Self-Starter in addition to having the ability to work in the guidelines of given directions

? Able to work with outside vendors to troubleshoot issues and tackle problems

? Efficient, effective at producing required results in a short amount of time

? Strong communication, both written and orally (consistent, efficient, and effective)

? Follow directions yet applies judgment and can be flexible

? Team member yet knows when to work independently

? Independent, with the ability to effectively work unsupervised

? Pro-active, able to note things that need to be done without being prompted and proactively address them

? Minimal travel required


Recommended Skills

Storage (Computing)
Attention To Detail
Self Motivation
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Job Snapshot

Employee Type



Houston, TX

Job Type



Not Specified

Date Posted

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