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Sr Application Systems Analyst - 3497 at Search Services

Sr Application Systems Analyst - 3497

Search Services Houston, TX Contractor
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SUMMARY:  A large Houston Healthcare organization is seeking an experienced Applications Analyst with expertise in migrating Exchange 2016 mailboxes to O365 (Exchange online) for a 4 month project with a strong option to be extended.

RESPONSIBILITIES:

Supports and maintains migration of Exchange customers to Exchange 2016 and o365, and related technology. Brings insight and uses industry best practices to provide support to customers and other technical support groups interacting with both Exchange and related applications. This support impacts Tier 1 applications vital to the entire Institution.
At least half of the work will involve telephone support. Applicant must assess and diffuse problem situations. Requires tact and diplomacy to handle difficult customer situations. Requires advanced interpersonal and communication skills to establish and maintain internal and customer relationships. Explores alternatives and creative solutions to meeting the needs of the customer.

REQUIREMENTS:
• Five years of experience working with Microsoft Exchange server and related technologies (e.g. ActiveSync, Unified Messaging) as a systems administrator in an environment of over 5,000 customers.
• Experience in dealing with demanding customers – especially in industries such as medical, sales, or legal professions.
• Experience support customer migrations to Exchange Online/o365
• Extensive experience in supporting and troubleshooting Outlook for on-premise and o365 users
• Experience in electronic ticketing systems
• Excellent telephone presence
Preferred Experience
In addition to the above:
• Proficiency in Exchange Management Shell scripting
• Experience with maintaining a hybrid Exchange/o365 environment SUMMARY:  A large Houston Healthcare organization is seeking an experienced Applications Analyst with expertise in migrating Exchange 2016 mailboxes to O365 (Exchange online) for a 4 month project with a strong option to be extended.

RESPONSIBILITIES:

Supports and maintains migration of Exchange customers to Exchange 2016 and o365, and related technology. Brings insight and uses industry best practices to provide support to customers and other technical support groups interacting with both Exchange and related applications. This support impacts Tier 1 applications vital to the entire Institution.
At least half of the work will involve telephone support. Applicant must assess and diffuse problem situations. Requires tact and diplomacy to handle difficult customer situations. Requires advanced interpersonal and communication skills to establish and maintain internal and customer relationships. Explores alternatives and creative solutions to meeting the needs of the customer.

REQUIREMENTS:
• Five years of experience working with Microsoft Exchange server and related technologies (e.g. ActiveSync, Unified Messaging) as a systems administrator in an environment of over 5,000 customers.
• Experience in dealing with demanding customers – especially in industries such as medical, sales, or legal professions.
• Experience support customer migrations to Exchange Online/o365
• Extensive experience in supporting and troubleshooting Outlook for on-premise and o365 users
• Experience in electronic ticketing systems
• Excellent telephone presence
Preferred Experience
In addition to the above:
• Proficiency in Exchange Management Shell scripting
• Experience with maintaining a hybrid Exchange/o365 environment
 

Recommended Skills

Management
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Job Snapshot

Employee Type

Contractor

Location

Houston, TX

Job Type

Information Technology

Experience

Not Specified

Date Posted

05/09/2021
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