Manager of Business Process Analysis in Houston, TX at Search Services

Date Posted: 1/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Manager of Business Process Analysis oversees the business analysis activities throughout the project management life cycle for the implementation of highly complex, large-scale, strategic IT and business initiatives. The BPA Mgr. will ensure that each Business Analyst follows best practices adapted to the culture so that all the initiatives meet their goals and objectives. Implements and provides guidance related to PMO processes and policies, oversees the work of Business Analysts staff and collaborates with other department leaders to define, prioritize, and develop projects and programs.


  • Ensures that BAs in the PMO group adhere to the PMO Standards: Excellence in project delivery, Excellence in Communications and Interdepartmental Relationships, and PMO delivers business value
  • Oversees and reviews the work of the Business Analysis team to ensure sound implementation practices that meet project requirements and timelines
  • Responsible for reviewing BAs key project deliverables before they get published
  • Work collaboratively with management, employees and project resources to execute on prioritized work and ensure deadlines are met with the expected level of quality
  • Identify risks, issues, dependencies and mitigation recommendations across projects


  • Establish a scalable Business Process Management Methodology that will integrate well with the Project and Change Management methodology. Develop or refine all the templates and standard materials applicable to the BPM process.
  • Work with different groups to create awareness of the new process and incorporate their feedback into the new discipline.
  • Continuously work with the BAs on improvement opportunities such as meeting facilitation, critical thinking techniques, tactical issue resolution, and process transformation/optimization techniques.
  • Provide ongoing education and support for all project team members on the proper use of, and the reasons for, BPM processes and tools
  • Work with the PMO Director on implementing yearly PMO goals
  • Leverage SharePoint or other solutions as ways to automate or improve current PMO processes or tools

Operational Management

  • Establish resource needs, skills sets, training and development needs for all resources
  • Conduct performance appraisals
  • Recruit and hire staff
  • Accountable for ensuring that the formal PMO processes are used on all projects
  • Coordinate with PM Manager and PMO Director on BA assignment of staff
  • Communications and presentations to all levels of the organization



  • Business Process Management.  Deep expertise of standards and techniques for end-to-end BPM (Process Modeling, Process Analysis, Process Design, Process Transformation and Process Performance Management), process optimization and enterprise process management. 
  • Project management. Expertise in project management methodology, processes and techniques.  Expertise on at least one major project management tool.  Knowledge of project and project portfolio governance models and techniques.
  • Organizational Change Management.  Knowledge of techniques for supporting the organization through changes being brought about by projects.
  • Proven experience in overseeing the direction, development, and implementation of software solutions.
  • Proven experience in managing Business Analysts staff.
  • Knowledge and skills with workshop facilitation techniques.
  • Communications: Ability to communicate ideas in both technical and business language. Ability to communicate in a simple manner, taking a confusing situation and decompose it to simpler elements.  Ability to develop and deliver effective presentations.
  • Strong skills with Microsoft Office and SharePoint.

Soft Skills:

  • Relates well to a wide variety of styles, types, and classes; open to differences; effective up, down, sideways, inside and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably; treats everyone as a preferred customer.
  • Fearlessly takes on all issues; challenges and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation; deals promptly and fairly with problem performers; lets everyone know where they stand.
  • Flexible and able to change approach when necessary to deliver results.
  • Must have the ability to assess situations and make corrective actions and adjustments to approach and style to complete tasks at hand.
  • Able to think ahead and anticipate issues. When difficult situations occur and there isn’t a straight forward and immediate direction, able to find ways to move things along.


  • Bachelor’s degree required, MBA preferred.
  • Business Process Model certification required such as CBPA, CBPP, CBPL or others.
  • PMP and Prosci certification preferred. 


  • 7- 10 years of hands on experience as a Business Analyst, Business Process Optimization Analyst working on IS and/or business transformation projects.
  • 3- 5 years leading a team.
  • Experience in the pipeline industry and/or energy industry is highly desirable.